Lesson 2 Challenge

·         A customer comes up to you and says they think their Facebook account was hacked, but they’re not sure.

What would you do?

I would first of all let them know that I could only offer them some suggestions of what they might need to do. I would tell them that they might want to contact Facebook and let them know what they suspect. Another suggestion would be for them to change their password.  Once they are log in to Facebook to go and check on their settings and change whatever they might need to change. 

Made it to the End

Lesson 11: Wrap Up

• Go back to your thoughts/ideas about technology and mobile devices. Has anything changed as a result of this experience?

When computers first came out I took a class at SAC to learn about them to learn how to write programs. I became very interested in technology. I can remember when I first got my home computer the monitor was this huge thing it took a lot of space. I love being on it exploring all the different programs that came with it. I did a lot of learning on my own and that is how I know so much about certain programs. When the first cell phones came out that you could take pictures and having access to your email was great. Now the cell phones are just like a mini computer on the go. You can do so much with the newer cell phones that are coming out and they are getting bigger in size. What I have seen is that more and more people are relying on their cell phone to access so many things. If their battery goes out watch out they don't know what to do to get their information during that time. It's beginning to look like that is what we live for.  Young children as early at the age of 1 are being exposed to technology by way of tablets, I Pad, etc. They are listening to music, watching videos, and playing games on it. It is a way of entertaining themselves. For me to relief my stress I get on my table or cell phone and sometimes by laptop and just look at all the different sites that I like to get into and I forget all about my worries. I enjoy it very much. 

Lesson 10 Challenge

San Antonio City Website - Local -www.sanantonio.gov

I have had several patrons come in and ask for different agencies from our City webpage. I have had to show them how to look for city jobs so I show how to get into the city's website and then to City job vacancies. There have been times patrons wanted to know when the city was going to collect brush or bulky items. There again took them to the cities website and looked under the department of Solid Waste Management. I tend to use the city's website a lot.

Texas State website - Texas.gov

We tend to get a lot of patrons using this site in order to renew their license or to get a driving record. I already have this site bookmarked for easy access. I personally don't get to many people asking for information from a Texas website. Being that I am a children's librarian I don't get to many reference questions in that area.

Federal website - IRS.gov

Starting mid January to April 15th this site is used quite a bit. Since IRS didn't send out booklets this year we have been referring patrons to go into this site to get their information. Also we didn't get all the forms needed so there again we had to refer to patron to get into IRS to download and print the necessary forms.


These are the most common sites that I tend to use a lot. I also have used the Election Precinct Locator when we have had voting.

Lesson 7 Part 1 Challenge

Here it is. I really don't like taking a selfie. I gave it a shot.

Lesson 9 Part 2- OverDrive Magazines

Select three magazine titles that interest you

1. Better Homes and Garden

2. Family Circle

3. House Beautiful

Things you need in order to get started using the OverDrive Magazine collection

• A SAPL Library Card (in good standing)
• Access to OverDrive either by:
  • OverDrive Web Site
  • OverDrive App
• A Nook OR The Nook App
  • NOOK HD
  • NOOK HD+
  • NOOK Tablet
  • NOOK Color
  • Samsung Galaxy Tab 4 NOOK
  • Nook App for iOS
  • Nook App for Android
  • Nook App for Windows 8
• A Barnes & Noble Nook account (free)

Lesson 9 Part 1 Hoopla

AudioBooks that Featured in Hoopla from my device.

The Return by Jennifer L. Armentrout

The Infernal by Mark Doten

Find Me by Laura Van Den Berg

I find that Hoopla is another site that gives the people other options to find what they are looking for. Its gives people access to movies that might not be able to afford Netflix or to be able to rent a movie. It can watch the movies in a varieties of devices that they can download from. They don't have to wait for the library to be open they can access it anytime of the day or night.